Below are a list of the top 10 key features that Microsoft Dynamics 2011 provide to organisations:

1. New Business Intelligence Functionality - The new real-time dashboards in Microsoft Dynamics CRM 2011 deliver advanced business intelligence functionality that are simple to use.
2. Tight Integration with Microsoft Office - Microsoft Dynamics CRM 2011 introduces a new Office 2010 contextual ribbon for Microsoft Dynamics CRM Online and Microsoft Dynamics CRM browser clients. The ribbon delivers a consistent, familiar navigation and user experience.
3. Advanced User Personalisation: Microsoft Dynamics CRM 2011 lets users configure their workplaces to meet their specific roles and information needs.
4. Integration with SharePoint and Microsoft Dynamics NAV - Microsoft Dynamics CRM 2011 integrates with SharePoint Server's document management through contextual document repositories. CRM 2011 will also integrate with Microsoft Dynamics NAV 2009 R2, due for release in the next few months.
5. Role-based Forms and Views: Microsoft Dynamics CRM 2011 displays forms and views based on user roles.
6. Better Configuration Capabilities: Microsoft has incorporated numerous small but significant features into Microsoft Dynamics CRM 2011 that make it easier for businesses to configure solutions, either for themselves or third-parties.
7. Customising and Sharing: Users can create a solution or import a solution created by a developer outside the organisation. 
8. Interactive Process Dialogs: Dialogs help companies to collect and process information using step-by-step scripts. 
9. Microsoft Dynamics Marketplace: Microsoft Dynamics Marketplace is an online solutions catalog that helps developers accelerate and extend their Microsoft Dynamics CRM Online implementations. For more information, visit http://crm.dynamics.com/DynamicsMarketplace/landing.aspx  
10. Cloud Development and Deployment: Microsoft Dynamics CRM 2011 allows developers to take advantage of Windows Azure to develop and deploy custom code for Microsoft Dynamics CRM Online using tools such as Visual Studio.