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Murrays Medical Equipment Ltd

Case Study

The sky is the limit - Murray Medical reap the benefits of the cloud.

Company: Murray Medical Equipment Ltd
Industry: Medical Appliances
Country: Ireland
Employees: 51- 200

The Challenge

The technology was outmoded and there were only a small number of Linux knowledge based engineers who could provide appropriate maintenance to the server when it went down. As the problems increased in frequency it left Murray medical exposed & susceptible to complete online communication failure. This was the deciding factor in needing to upgrade to a more stable email solution that could be deployed promptly.

Background

Based in Dublin, Ireland, Murrays Medical Equipment Ltd is a family owned business established in 1976.

The company trades from its purpose built, 19,000 sq.ft head office Tallaght, Dublin and is Irelands leading supplier of medical equipment for daily living.

The companies’ core business is the wholesale supply of medical equipment and ostomy products within the Republic of Ireland and their main client base consists of the HSE, pharmacies, nursing homes, hospitals etc. The company also operate a homecare equipment retail outlet within its sister company Liam Murray Chemist Ltd located in Dublin City Centre which is where the business originated from.

Early in 2010, Murrays Medical Equipment Ltd identified the need to migrate from their traditional Linux email system. While it had served the company well over the years, it had become increasingly unstable and high maintenance costs were also an issue.

Murrays Medical Equipment Ltd wanted to increase the size of its mailboxes, add extra functionality and reduce the administrative burden associated with running its email service. It needed a fast solution that would not disrupt day to day business operations and with a smooth transition.

The Solution

Codec provided two possible solutions to Murray Medical.

The first involved installing an on-sites erver with a considerable capital cost and a scale of implementation of at least10 days. In addition, there would be on-going maintenance issues associated with owning the server.

A second option was to move to Microsoft’s BPOS Exchange on-line, a cloud based solution, part of Microsoft’s Business Productivity Online Standard Suite. This is a set of messaging and collaboration tools, delivered as a subscription-based service, that delivers rich capabilities without the need to deploy and maintain software and hardware on-the business premises. These online services are designed to help meet client’s needs for robust security, all-day every-day reliability, and user productivity. The key benefits of this option were there would be no capital outlay, no physical server to maintain and total reliability of service.

Murrays Medical Equipment Ltd sat down with Codec to plan out a solution. Moving from the legacy Linux system to BPOS was not without its technical challenges. Nonetheless, the service provider’s project manager and engineers were content that they had the technical expertise to perform the migration successfully. As the migration needed to be seamless, it was decided that the implementation would take place over a weekend. Codec deployed a team of engineers to make the transition on a Friday evening and by Saturday evening the project was close to completion with the link being made between users’ mailboxes and the servers.

The Results

Cost saving: One of the advantages of using cloud computing via Microsoft’s BPOS is that it does not require any significant capital outlay. 'This was a huge business advantage and a major consideration in our decision to go with this solution,' notes Elaine Dean, Customer Services & IT Manager, Murray Medical Equipment Ltd. 'By adopting BPOS we did not have to invest in servers or in software and the associated licences for our multiple users,'

Ease of use: Among the major considerations when implementing a new IT system is how easy it will be for users to get up and running quickly. Training staff in a new system can be costly and time consuming. After completing the migration, Codec spent one day with company employees going through any issues that they might have.

Reliability: Moving from Linux to a cloud solution removed a major headache for Elaine Dean in her role as the company’s IT Manager as, since it was introduced in March 2010, there have been no performance issues with the company’s email system.

Added functionality: Another part of the brief in upgrading Murrays Medical Equipment Ltd email system involved improving the user experience both for staff and customers. Two specific functions that were not possible in the Linux system were ‘out of office’ and ‘undisclosed recipient’ message. The addition of a common signature and legal disclaimer were also required as part of the solution. Migration to BPOS meant that these extra functions could be added.

“The overall experience of moving to this new cloud-based system has been hugely benefi¬cial to the organisation with real business benefits. The solution deployed matched our needs and has been achieved cost effectively with minimal disruption to operations.”
Elaine Dean, Customer Services & IT Manager