Codec achieves ISO 20000 Certification
ISO 20000-1:2011 is customer-focused international standard that contains the IT Infrastructure Library (ITIL) best practices for information technology (IT) service management.
Implementation of the ISO 20000-1:2011 Standard is an integrated process approach to deliver managed service in order to meet requirements. It is fully integrated into its business practices under ISO 9001:2008, to ensure that its customers have a seamless support solution.
Based on International Standards developed by the Organization for Standardization (ISO) and International Electrotechnical Commission (IEC), Codec’ ISO/IEC 20000-1:2011 certification demonstrate that the company’s approach to deliver managed services align with industry best practices and international standards. It also confirms that the certificate-holder is geared towards improving operational efficiency and is wholly committed to service excellence.
For the ISO/IEC 20000-1:2011 certification, Codec was evaluated based on requirements for planning, establishing, implementing, operating, monitoring, reviewing, maintaining, and improving a service management system. The certification recognizes Codec’s ability to design, deliver and improve services to fulfill requirements and service level agreements (SLAs).
“By achieving ISO 20000-1:2011 it clearly demonstrates both internally and externally that Codec is investing in our internal process and procedures, to ensure that our day to day service delivery is carried out in a way that drives customer satisfaction through improved service and leads to continuous improvement” said Stephen Black, Group Operations Manager.
Codec has achieved multiple industry accreditations including ISO 9001:2008, 20000-1:2011, Cyber Essentials Standard Certification and Cyber Essentials plus Standard Certification by accrediting body Certification Europe.