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Microsoft Dynamics 365 Customer Engagement (previously Dynamics CRM) combines familiar Microsoft Office applications with powerful CRM software to improve marketing effectiveness, boost sales and enrich customer service interactions.

It equips business professionals with access to customer information through a familiar Microsoft Outlook experience which helps ensure rapid user adoption.


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With Microsoft Dynamics 365 Customer Engagement Online, you get the same power CRM software as a cloud service from Microsoft enabling instant anywhere access , predictable pricing and a financially backed service level agreement (SLA).

In today’s ultra-competitive environment, organisations need the ability to rapidly react to change. With point-and-click customisation, role-based forms, declarative design, and powerful developer tools, it can be easily customised to support your changing needs.

World-class customer experiences begin with your people. When you give them the right tools to boost their productivity and amplify their impact, you equip your organisation for success. And that is exactly what Microsoft Dynamics 365 Customer Engagement business software is designed to do. With over 23,000 customers and more than 1,400,000 users, you know you are in good company with your choice of Microsoft Dynamics 365 Customer Engagement.