Artificial Intelligence for customer service is a reality and shows great potential for the future.
Codec in association with Microsoft commissioned research into the use of Artificial Intelligence in Customer Call Centres. This report gives details on the findings of this research.
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Building a Power Platform Dream Team – what’s our secret?
Having the fastest growing Microsoft Business Solution Practice in Ireland, it’s something that Codec is extremely proud! Since 2010 – when it was started – it has grown from 2 people to over 100 highly-skilled consultants...
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Security Immersion Experience (SIE)
Codec are offering companies the opportunity to do a deep dive on security topics in their own organisations though our 1-1 Security Immersion Experience workshops (SIE). Get in touch today if you would like to arrange one.
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5 Steps to a Successful Digital Transformation
Straightening out the road on your Digital Transformation Journey. I like to break out 2 basic elements of the DTJ: The first is Business Transformation; The second - and more important to the reader – is Personal Development leading to Career Transformation...
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What is Oracle PBCS and why you should be using it to manage your performance?
Oracle Planning and Budgeting Cloud Services (PBCS) and its Enterprise variation (EPBCS) are Oracle solutions, made to help companies reach world-class Planning and Budgeting Processes.
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The Journey From Microsoft CRM to Power Apps
Back in 2003, Microsoft released two versions of their new CRM system. At the time, Microsoft CRM was a simple CRM system with a focus on sales, marketing and services modules. With the latest 2018 release...
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