Introduction to Dynamics 365 for Marketing – Core Marketing
In 2018 Microsoft launched Dynamics 365 for Marketing - a solution that helps your business generate and nurture leads, score leads, organise events, and gather customer feedback all within the same application. It’s been exciting to see how Microsoft has since extended its capabilities, improved usability and performance with the October 2018 and April 2019 update releases.
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D365 for Marketing vs D365 for Sales (in-app marketing)
Dynamics 365 offers a range of business applications including the recently launched Marketing app and the closely related Sales app. They both offer marketing functionalities in different ways that are ideal for smooth handover of leads from marketing to sales team. I have compared my experiences with the marketing capabilities of both D365 apps on a high-level, giving you an overview of their strengths and weaknesses. I will also touch on ClickDimensions as it is a popular solution used with the Sales app before the Marketing app was made available.
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Codec Host Inaugural Hackathon 2019
Codec were delighted to host their very first “Hackathon” recently at their head office on Adelaide Road. The brainchild of Cristhian Fernandez, this unique event was conceived as a means of fostering innovative ideas towards solving technical problems whilst promoting peer to peer learning and most importantly having fun!
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Oracle Budgeting and Planning Cloud Workshop
Codec hosted our first joint Oracle Cloud budgeting and planning workshop out in Oracle EMEA HQ in Eastpoint Business Park and it was a great success.
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10 reasons why Microsoft Power BI is winning over Excel
Microsoft Excel has been for years the go-to reporting tool for businesses. But since 2015 when Microsoft released Power BI – a “business intelligence” tool that offers powerful analytics and reporting features, and makes it...
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Artificial Intelligence for customer service is a reality and shows great potential for the future.
Codec in association with Microsoft commissioned research into the use of Artificial Intelligence in Customer Call Centres. This report gives details on the findings of this research.
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