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ERP Technical Support Specialist – Dynamics AX

Job Type: Permanent
Location: Dublin
Contact: Annette Murphy

ERP Technical Support Specialist – Dynamics AX

Job Description

We are looking for an experienced ERP Technical Support Specialist to join our successful, flourishing company. You will be a Key Technical Advisor and Advocate for our products and services. This is a consultative role designed to help our customers’ optimise their experience with us. This role is responsible for working closely with customers to ensure their needs are satisfied with the services they receive.

Responsibilities

  • Provide excellent technical support on Dynamics 365 Finance and Operations/Dynamics AX
  • Ensure overall client satisfaction through successful delivery of projects to new and existing customers
  • Working on projects such as Finance modules and/or Trade and Logistics functional consulting
  • Responsible for gathering feedback and requirements from the customers and analyse customer information to identify the best practices.
  • Working closely on ERP project management.
  • Gathers customer requirements and meet these requirements.
  • Adapts solutions, as necessary, to ensure appropriate support.
  • Proactively scopes the technical solution required to address customer requirements, evaluates customers’ requirements

Desired Experience

  • Knowledge and experience of technical support
  • Degree level qualification technology for business applications. in IT or Business.
  • Familiarity with key Microsoft

Skills/Behavioural Competencies

  • Ability to engage confidently with Business and IT leaders in our customer organisations.
  • Engage and influence at all levels.
  • Ability to prioritise and multi-task within the role.
  • Focused on results; competitive drive and ability to work under pressure.
  • Excellent communication skills, both verbal and written.
  • Excellent business acumen with strong analytical ability.

Whats in it for you? 

  • We offer a competitive salary with benefits for all staff.
  • We offer flexible working hours !
  • Be apart of a diverse range of people with an exciting sports and social group.
  • Pizza nights to socialise with work colleagues
  • and lots more!

Our Company:

Codec is an Irish, Full-Stack IT solutions consultancy founded in 1985 and headquartered in Dublin with offices in Cork, Galway, Belfast, London, Cologne and Warsaw. Employing 250 staff, Codec is growing rapidly, expanding our team of industry-leading experts, while continuing to deliver on the promise of empowering businesses in the public and private sectors. Codec is Microsoft Ireland Country Partner of the Year 2018, Data Centre Transformation Partner of the Year 2018, Dynamics 365 Partner of the Year 2018 and has been Oracle Hyperion Partner of the year UK & Ireland for 5 of the last 7 years

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