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Application Support Level 2/3

Job Type: Permanent
Location: Dublin
Contact: Rebecca Meaney

Summary

As we continue to experience explosive growth, we are looking for an Application Support Consultant to join our company.

This is an exciting opportunity to join a long-established and successful company, operating in a rapidly growing market.

In this role, you will work within a busy support area in Codec to deliver a high quality of support service to our customers. You will develop applications and resolutions to support issues and change requests based on Microsoft platforms. There is a strong focus on productivity and resolving issues within Service Level Agreements (SLA).

What’s in it for you?

Work with great people in a fun, entrepreneurial, rewarding environment, delivering cutting edge solutions, where employees are not only provided with competitive compensation and benefits, but are also recognized for their outstanding character, integrity, excellence and results.

Responsibilities

  • On-going engagement with customers regarding Support issues, and Change requests.
  • Troubleshoot, resolve and escalate requests to the appropriate area when necessary, ensuring good transfer of ownership.
  • Deliver excellent customer service standards by responding to cases promptly and efficiently.
  • Work to achieve SLA targets per customer, and deliver on the Support Team’s KPIs.
  • Identify and implement efficiency gains in development and support process.
  • Adherence to standard tools, processes, and practices as defined.
  • Reduce production incidents by adopting a problem resolution approach.
  • Develop and maintain a close working relationship with Development and QA teams to ensure optimal performance of the support team.

 

Essential Experience

  • Degree in Computer Science, IT or equivalent qualification.
  • 1 year(s)+ experience in software development.

Desired Experience

  • Experience with creating Dynamics CRM components such as forms, views, dashboards, workflows etc.
  • Troubleshooting and investigation of complex Dynamics CRM issue
  • Knowledge of Dynamics CRM administration including creating system users and assigning security roles.
  • Microsoft certifications e.g. MCTS / MCPD / MCAD / MCSD .Net.
  • 1+ year(s) experience with MS .Net language (C# or VB.Net).
  • ITIL Foundation certificate for Service Management.
  • Knowledge of Networks/Infrastructure/Virtual servers.
  • Experience developing and deploying desktop, web, enterprise & n-tier applications.

 

 Skills/ Behavioral Competencies

  • Demonstrated ability to quickly grasp and evaluate new systems/products.
  • Excellent analytical and problem-solving skills.
  • Excellent communication skills.
  • Results focused; competitive drive and ability to work under pressure
  • Ability to prioritise and multi-task within the role.

Benefits

  • A flexible workplace, in a prime city centre location
  • Contribution to your pension / company pension scheme and comprehensive health care scheme.
  • Travel to work scheme – bike and public transport
  • Comprehensive Health Insurance
  • Death in Service Life Insurance Benefit
  • PHI Personal Health insurance
  • Flexible working environment
  • 22 days annual leave

 

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