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Sharepoint/Teams Support Consultant

Job Type: Permanent
Location: Dublin
Contact: Fidelma Wallace

Summary

As we continue to experience explosive growth, we are looking for a SharePoint/Teams Support Consultant to join our company.

This is an exciting opportunity to join a long-established and successful company, operating in a rapidly growing market.

In this role, you will work within a busy support area in Codec to deliver a high quality of support service to our customers. You will develop applications and resolutions to support issues and change requests based on Microsoft platforms. There is a strong focus on productivity and resolving issues within Service Level Agreements (SLA).  

 

What’s in it for you?

Work with great people in a fun, entrepreneurial, rewarding environment, delivering cutting edge solutions, where employees are not only provided with competitive compensation and benefits, but are also recognized for their outstanding character, integrity, excellence and results.

 

Responsibilities

·        On-going engagement with customers regarding Support issues, and Change requests from SharePoint customers.

·        Troubleshoot, resolve and escalate requests to the appropriate area when necessary, ensuring good transfer of ownership.

·        Deliver excellent customer service standards by responding to cases promptly and efficiently.

·        Work to achieve SLA targets per customer and deliver on the Support Team’s KPIs.

·        Identify and implement efficiency gains in development and support process.

·        Adherence to standard tools, processes, and practices as defined.

·        Reduce production incidents by adopting a problem resolution approach.

·        Develop and maintain a close working relationship with Development and QA teams to ensure optimal performance of the support team.

 

Desirable Experience

·        Degree in Computer Science, IT or equivalent qualification.

·        1 year(s)+ experience in SharePoint Support.

 

Skills/ Behavioral Competencies

·        Demonstrated ability to quickly grasp and evaluate new systems/products. 

·        Excellent analytical and problem-solving skills.

·        Excellent communication skills.

·        Results focused; competitive drive and ability to work under pressure

 

Benefits

 

·        A flexible workplace, in a prime city centre location

·        Contribution to your pension / company pension scheme and comprehensive health care scheme.

·        Travel to work scheme – bike and public transport

·        Comprehensive Health Insurance

·        Death in Service Life Insurance Benefit

·        PHI Personal Health insurance

·        Flexible working environment

·        22 days annual leave

 

 

 

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