Transform the Customer Service Experience with AI

Transform the Customer Service Experience with AI

Event date(s): 07/09/2018
Time: 2:00 pm
Location: Dublin

Codec in partnership with Microsoft invite you to join us at One Microsoft Place to learn from our global experts on Artificial Intelligence and Business Applications.  Join us on 7th September as we explore the impact AI has on customer experience, what the supporting technology looks like for users and how to take your first steps.

Date:   Friday, 7th September 2018

Time:   2PM – 4.30PM

Venue: One Microsoft Place, South County Business Park, Leopardstown, Dublin 18


  • Digital Culture – how Microsoft is bringing technology and people together (Microsoft)
  • The role Artificial Intelligence can play in improving the customer engagement (Alec Saunders, Snr. Director, Customer Acquisition, Microsoft Business AI)
  • Making it happen – bring the customer experience to life with AI (Codec and CafeX)

Why attend this event?

This event is a must attend for any organisation looking to explore what impact AI can have on customer experience. In particular, anyone involved with customer contact centre management would benefit greatly from this session.