News

Category

Digital transformation

16th Oct 2019

The importance of Customer Relationship Management

Published by: Tomasz Wierzbowski

Codec, a sponsor of the Belfast Telegraph IT Awards, on the changes in recent years to CRM for businesses.

Read More

3rd Sep 2019

Codec to Participate at Digital Government 2019, Croke Park, 24th Sept. 2019

Published by: Sinead Woods

Codec are once again delighted to participate at Digital Government 2019 taking place on Tuesday 24th September in Croke Park, Dublin.

Read More

20th Dec 2018

AI takes centre stage in development of future customer service roles

Published by: Kasia Janus

Recent research carried out on behalf of Microsoft, the Contact Centre Management Association (CCMA), and IT solutions consultancy Codec reveals that over a third of Irish organisations with customer contact centres...

Read More

11th Sep 2018

Codec Research Reveals AI a Priority for Customer Service, But Low Implementation Levels in Irish Organisations

Published by: Mairead Browne

Over a third of Irish organisations with customer contact centres view Artificial Intelligence (AI) as a high priority for Customer Relationship Management (CRM).

Read More

9th Sep 2018

Chatbots Emerge – Digital Transformation and AI

Published by: Mairead Browne

Codec Dynamics 365 Practice Lead Shane Lilly features in the September edition of Connected, where he talks to Quinton O'Reilly about what AI means for Irish businesses and Codec's research into the use of AI in Irish call centres in association with...

Read More

27th Jul 2018

Codec Win the Treble at Microsoft Inspire Awards 2018

Published by: Sinead Woods

Codec named Microsoft Country Partner of the Year for Ireland for the second year in a row as well as picking up awards for Dynamics Partner of the Year and Data Transformation Partner of the Year.

Read More