Category
Dynamics 365
11th Sep 2018
Codec Research Reveals AI a Priority for Customer Service, But Low Implementation Levels in Irish Organisations
Published by: Mairead Browne
Over a third of Irish organisations with customer contact centres view Artificial Intelligence (AI) as a high priority for Customer Relationship Management (CRM).
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9th Sep 2018
Chatbots Emerge – Digital Transformation and AI
Published by: Mairead Browne
Codec Dynamics 365 Practice Lead Shane Lilly features in the September edition of Connected, where he talks to Quinton O'Reilly about what AI means for Irish businesses and Codec's research into the use of AI in Irish call centres in association with Microsoft and the Contact Centre Management Association of Ireland (CCMA).
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27th Jul 2018
Codec Win the Treble at Microsoft Inspire Awards 2018
Published by: Sinead Woods
Codec named Microsoft Country Partner of the Year for Ireland for the second year in a row as well as picking up awards for Dynamics Partner of the Year and Data Transformation Partner of the Year.
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12th Mar 2018
Tech experts at the crest of the wave as digital revolution gathers momentum
Published by: Nathan Fulham
A growing team for its customer relationship management (CRM) section shows just how vital the sector is for leading tech solutions firm Codec – and signals the direction firms are going in as a whole.
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