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Dynamics 365

11th Sep 2018

Codec Research Reveals AI a Priority for Customer Service, But Low Implementation Levels in Irish Organisations

Published by: Mairead Browne

Over a third of Irish organisations with customer contact centres view Artificial Intelligence (AI) as a high priority for Customer Relationship Management (CRM).

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9th Sep 2018

Chatbots Emerge – Digital Transformation and AI

Published by: Mairead Browne

Codec Dynamics 365 Practice Lead Shane Lilly features in the September edition of Connected, where he talks to Quinton O'Reilly about what AI means for Irish businesses and Codec's research into the use of AI in Irish call centres in association with Microsoft and the Contact Centre Management Association of Ireland (CCMA).

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27th Jul 2018

Codec Win the Treble at Microsoft Inspire Awards 2018

Published by: Sinead Woods

Codec named Microsoft Country Partner of the Year for Ireland for the second year in a row as well as picking up awards for Dynamics Partner of the Year and Data Transformation Partner of the Year.

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12th Mar 2018

Tech experts at the crest of the wave as digital revolution gathers momentum

Published by: Nathan Fulham

A growing team for its customer relationship management (CRM) section shows just how vital the sector is for leading tech solutions firm Codec – and signals the direction firms are going in as a whole.

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