20th Dec 2018
AI takes centre stage in development of future customer service roles
Published by: Kasia Janus
Recent research carried out on behalf of Microsoft, the Contact Centre Management Association (CCMA), and IT solutions consultancy Codec reveals that over a third of Irish organisations with customer contact centres...
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10th Oct 2018
Codec participate at UXDX Event in RDS 3rd – 5th Oct
Published by: Sinead Woods
As a proud sponsor of the recent UX/DX event, Codec was delighted to participate in exhibiting, providing training and co-hosting the round table lunch on Friday ‘Trust and Data Security in the Cloud’. With over 1,400 attendees over the 2 days, 50+ speakers...
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25th Sep 2018
Staying footloose and fancy-free with BYOD
Published by: Sinead Woods
The popularity of bring your own devices (BYOD) within companies is growing and for good reason. Yet that creates potential risks for companies, especially around the subject of sensitive data and security. If you can strike a balance between accessibility and...
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11th Sep 2018
Codec Research Reveals AI a Priority for Customer Service, But Low Implementation Levels in Irish Organisations
Published by: Mairead Browne
Over a third of Irish organisations with customer contact centres view Artificial Intelligence (AI) as a high priority for Customer Relationship Management (CRM).
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9th Sep 2018
Chatbots Emerge – Digital Transformation and AI
Published by: Mairead Browne
Codec Dynamics 365 Practice Lead Shane Lilly features in the September edition of Connected, where he talks to Quinton O'Reilly about what AI means for Irish businesses and Codec's research into the use of AI in Irish call centres in association with...
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27th Jul 2018
Codec Win the Treble at Microsoft Inspire Awards 2018
Published by: Sinead Woods
Codec named Microsoft Country Partner of the Year for Ireland for the second year in a row as well as picking up awards for Dynamics Partner of the Year and Data Transformation Partner of the Year.
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