Dynamics 365 Customer Engagement Overview

The Business Cloud of Tomorrow

Dynamics 365 is Microsoft’s suite of intelligent cloud business apps that will enable your organisation to grow and adapt to the needs of your customers.

Right now, workers use multiple software and applications to do their job every day. An ERP solution to enter sales orders, a CRM system to manage sales and marketing activities, spreadsheets to generate reports… many applications where data ends up being isolated with hours lost in productivity and patience.

With Dynamics 365, Microsoft is changing business management technology by bringing all these applications under the one roof.

What is Dynamics 365?

Dynamics 365 is a combination of CRM and ERP solutions in a cloud service, with purpose-built apps to help manage specific business functions.

It is not replacing systems, but bringing them together into one platform. It is designed to empower employees by enabling Office 365 productivity tools like Excel, SharePoint, and Skype for Business where they need it – within the context of  business processes, roles and jobs.

While you have the option to start with what you need and add applications as your business grows, you only have to open one system – with a unified experience across all apps.

What solutions are available in Dynamics 365?

Microsoft Dynamics 365 offers the option to start with just what you need to run your business. And then to add apps as your needs change.

Dynamics 365 consists of a series of cloud-based workloads and tools:

• Sales
• Relationship Sales
• Customer Service
• Finance and Operations
• Business Central

• Field Service
• Project Service Automation
• Marketing
• Talent

What’s in it for you?

Dynamics 365 will change the way businesses currently manage their data and their operations. Removing the fences between critical business platforms will allow your data to flow and work for you so can you make smarter decisions faster.

Some more business benefits:

• 360-degree view of your customers – Gives you greater visibility of what is going on with your customers – from transaction to engagement
• Real-time insights with built-in analytics – make more informed and impactful decisions
• Reduced time spent switching between platforms – Integration with Office 365 and connected workflows will simplify data management, business processes and cross-app integration, thereby allowing your employees to complete work faster
• No more costly data migration – When sharing files in Dynamics 365, the common data model integrates the data – eliminating the risk of data duplication and errors
• Mobile workforce – Empower your employees with secure access from anywhere at any time
• Role-based licensing – Dynamics 365 cloud service allows customers to purchase products based on their roles, which means you can give your organisation the flexibility it needs to support diverse employee roles.

Codec: The Microsoft Dynamics 365 Experts

Codec is a Microsoft Gold Partner we’ve been named Dynamics 365 Country Partner of the Year for 4 consecutive years.

Specialising in the full range of Microsoft solutions, what sets us apart is our understanding of how the Microsoft technology stack can resolve business problems and allow organisations to grow revenue.

Are you ready to engage customers, empower employees, optimise operations and transform products? We’re here to help you accelerate your digital transformation with intelligent business applications.

Interested in Dynamics 365? Contact us now to discover what’s possible for your business.