Dynamics 365 for Customer Service

Dynamics 365 for Customer Service

About Microsoft Dynamics 365 for Customer Service

Dynamics 365 for Customer Service provides your front-line support employees with the tools they need to resolve cases quickly and to the highest degree of satisfaction. Dynamics 365 will ensure that you can make it easy for them to find answers that will solve their problems, and help you learn the right lessons from them thanks to an adaptable platform. Through its intelligence systems, you can gather valuable insights to help you improve your service and develop processes that will ensure you take the right action every time.

Microsoft Dynamics 365 for Customer Service allows you to provide your service staff with a platform that gives them anytime access to accurate and comprehensive customer information. All customer data is displayed in one single system. This enables you to communicate with your customers in a more personal and consistent manner and to anticipate their needs.

Be relevant and proactive

The cloud-based Customer Service solution will help you improve customer experience by using built-in intelligence and predefined service processes across multiple channels (omnichannel). Interactive dashboards and data visualisations provide your employees with instant insight into customer behaviour, allowing them to proactively tap into trends and identify sales opportunities at an early stage.

Integrated, Flexible and Scalable

Start with Dynamics 365 for Customer Service, then add more Dynamics 365 modules as you grow.

Dynamics 365 Relationship Sales
Dynamics 365 for Field Service
Dynamics 365 for Project Service Automation
Dynamics 365 for Talent
Dynamics 365 ERP
Dynamics 365 Marketing Automation
Power Apps (Mobile Apps)

Why Codec?

Leverage Codec’s experience with the entire Microsoft stack to build the customer service solution that works for your organisation. Codec provides Microsoft expertise for more than just Dynamics 365: get a completely integrated solution by leveraging our experience with Office 365, the Microsoft Cloud, and Microsoft Dynamics ERP.


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