Codec offers customers a wide range of support solution offerings around the IT environment from basic hardware maintenance through to warranty uplift options as well as full service desk offerings and a suite of solutions support options around your software environment.
After Care Support Services
Our support and after care services include:
- Hardware Maintenance and Warranty Uplift options
- Solutions Support
- Service Desk Solutions
- Integration & Implementation Services
Please see below for further details on each support offering.
The IT equipment and software within your working environment is critical to the day to day operations and the growth and success of your business. Codec supports services will ensure that your IT environment is managed effectively. As well as offering standard manufacturer’s warranties, Codec offers a comprehensive suite of uplift options including;
- Warranty extensions & contract consolidation
- Uplifted service agreements
- Installation service agreements
- Advance replacement programs
- Software support agreements
- Accidental damage protection
- Disaster recovery services
Service Desk Offerings
The ServiceDesk offering from Codec is a tailored helpdesk and IT support services solution for your entire IT estate offering a single point of contact for call logging, tracking, management and resolution of IT related issues. We are the interface between the end user and the resolver group responsible for solving the issue.
Integration & Implementation Services
At the core of the Codec infrastructure service offerings are our services provided around IT integration, deployment and Installation services – we have been providing this service for many of Ireland’s largest companies for thirty years; not only in Ireland but across the entire EMEA region.
Codec offers solutions support around the Microsoft stack of technologies and other applications support requirements. Working within agreed Service Level Agreements, our highly qualified team of professionals will provide the support required in a timely and professional manner around the following technologies;
- Sharepoint Support Services
- CRM/XRM Support
- .Net/Azure Support
- SQL Services and Support
- Application Support