Customer expectations have changed drastically in recent years. Faster response times, seamless digital journeys, and consistent experiences across every channel are no longer differentiators, they are expected as standard. Yet for many organisations, traditional case management systems, built around queues and manual processes, are struggling to keep pace with growing service volumes and complexity.
On Wednesday, 25 March at The Westbury Hotel, Codec and Microsoft will host an exclusive event exploring how organisations can modernise service delivery through Dynamics 365 Customer Experience.
This session will focus on how modern case management connects front-end customer interactions with back-end operational excellence. By bringing together customer data, workflows, automation and AI, organisations can move beyond reactive service models and create intelligent, efficient processes that support both B2B and B2C environments.
Whether your teams manage high-volume service channels, customer portals, or digital forms, this event will demonstrate how a modern case management approach can:
Attendees will hear from Codec experts, Microsoft specialists, and customers who are already transforming their service operations. Together, they will explore how AI and automation are reshaping service delivery, and where organisations can achieve the quickest and most impactful wins.
The morning will begin with registration and networking at 9:00am. Insightful sessions from Microsoft and customer speakers will follow, offering practical guidance and real-world examples of transformation in action.
This event is designed for senior leaders across IT, Operations, and Customer Engagement who are looking to align technology investment with measurable service improvements.
Spaces are limited. Join us in The Westbury Hotel to discover how to transform your customer experience from the inside out.
Register using the form below ⬇️