Victims and Survivors Case Study
Victims and Survivors Service (VSS) deliver grant funding and support to victims and survivors of the Conflict/Troubles, on behalf of The Executive Office.
They assist all victims and survivors identified in the Victims and Survivors (Northern Ireland) Order 2006 and provide support to those who have been affected by the Conflict/Troubles through physical or psychological injury; those who care for people who have been injured in this way and those who have been bereaved.
Victims and Survivors Service were operating out of date systems that were unable to manage the data associated with the multiple organisations, 12,000+ individuals and 9,000+ clients they interact with daily.
Victims and Survivors Service required a system that could consistently and efficiently handle this volume of data in a changing public sector environment. A custom Microsoft Dynamics 365 implementation was the clear solution.
• users can access required data,
• external users can submit and access information, and
• staff can be confident that information is reliable, up to date and secure.
It was also essential for external users to be able to log in, view and submit claim information relating to their organisation. This was achieved by a web facing portal, which can be directly integrated with Dynamics 365.
The new implementation was also integrated with the VSS’s existing accounting software.