Modernise your customer experience with future ready case management

Customers today expect instant answers, personalised services and effortless digital experiences. Delivering this level of service requires more than good intentions - it requires the right technology behind the scenes. 

Join Codec and Microsoft for an exclusive event exploring how Dynamics 365 Customer Experience empowers organisations to transform customer experience by modernising the processes, automation and workflows that sit at the heart of every customer interaction. 

Whether your organisation serves B2B or B2C customers through portals, forms, or high-volume service channels, this session will show how a modern case management approach can improve service delivery, increase efficiency, and enhance the experience of your end users. 

Outline Agenda:

9:00 – 9:30: Registration & Breakfast

9:30 – 9:40: Welcome & Introduction

9:40 – 10:05: Dynamics 365 Customer Experience Overview: Modernising case management and service delivery

10:05 – 10:30:  Customer Case Study:From Challenge to Impact: Building a Modern Case Management System with Dynamics 365 

10:30 – 10:50: Unlocking What’s Next with Dynamics 365: Copilot Innovations & Product Roadmap: Microsoft 

10:50 – 11:00: Wrap‑up & Q&A

Why attend?

• Learn how to connect front-end customer experience with back-end operational excellence
• See how case management underpins seamless digital interactions
• Discover the role of AI and automation in modern service delivery
• Understand where your organisation can gain the quickest wins
• Get expert insights from Codec, Microsoft and real customers.

Who should register:

Perfect for senior executives across IT, Operations, and Customer Engagement.

Spaces are limited to ensure a high-value collaborative experience - register ASAP.