Managed services & support

Specialised skills and expertise

As your trusted Microsoft Partner we keep your business running smoothly. Our certified experts tailor flexible cover, ranging from full managed services to on-demand break/fix support, so your technology serves you, not the other way round.

Net Promoter Score from our 2024 survey

Managed services & support that deliver impact

Codec cuts through cloud complexity across Azure, Dynamics 365 and Microsoft 365, keeping your platforms fast, secure and cost-efficient. Our Microsoft-certified engineers watch over your estate, preventing issues before users feel them and fine-tuning performance as you grow. In short, we act as an always-on extension of your team—focused on impact, measured by results.


Azure managed services

Unlock the full potential of Microsoft Azure with our comprehensive cloud infrastructure, platform and data support services. From seamless deployment and proactive management to robust security and cost optimisation, we ensure your Azure environment is resilient, scalable and aligned with your business goals.

Our managed data services go beyond the basics, we optimise your entire data estate including Azure SQL and next-gen analytics with Microsoft Fabric. We deliver end-to-end support across IaaS, PaaS, networking, storage, and governance, empowering you to innovate faster, operate efficiently and stay ahead in the cloud era.

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Codec managed services - cloud support


Business applications support

Empower your business with expert support across the entire Microsoft Dynamics 365 suite and Microsoft Power Platform. From customer service, sales, marketing, field service and Business Central, to the powerful capabilities of Power Apps, Power Automate and Power Virtual Agents, we deliver reliable, end-to-end services that keep your business applications performing at their best.

Our team provides responsive troubleshooting, performance optimisation, proactive monitoring, upgrades, user enablement, and further enhancement services all tailored to your unique business needs.  

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Codec managed services - business applications


Collaboration & productivity support

Harness seamless collaboration, secure communication, and peak productivity with our Microsoft collaboration & productivity support services. From Microsoft 365 and Teams, to SharePoint and OneDrive, we help organisations embrace the full power of the modern workplace—anytime, anywhere, on any device.

Our expert services are designed to streamline your digital transformation, ensuring your teams work smarter with integrated tools, robust security, and AI-driven insights. Whether you're optimising hybrid work, automating workflows, or enhancing employee engagement, we provide the strategy, support and scalability to keep you ahead.

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Codec managed services - collaboration & productivity


Security support

Drive productivity and protect your digital workspace with our security support services. We deliver expert management of devices, endpoints, and user experiences across your organisation, powered by Microsoft Intune, Endpoint Manager, Autopilot and Azure AD.

From provisioning and policy enforcement to compliance, patching, and secure remote access, we help you streamline endpoint operations across Windows, macOS, iOS, and Android. Whether your workforce is in the office or on the move, we ensure every device is configured, secured, and optimised so that your users stay productive and your data stays protected.

Modern device management starts here—flexible, future-ready, and fully aligned with your business goals.

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End User Compute Support Services


SIAM managed
services

In today’s complex multi-vendor IT landscape, delivering consistent, high-quality services requires more than just individual service excellence. It demands integration, governance and end-to-end visibility. Our SIAM managed services are designed to take the complexity out of managing multiple IT suppliers, ensuring they operate in harmony to deliver seamless value to your business.

We will act as your single point of accountability, orchestrating all service providers and ensuring alignment with your strategic goals.

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SIAM managed services
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“In today’s fast-moving digital landscape, our priority is to stay in step with our customers, not just solving today’s challenges, but anticipating tomorrow’s. Through long-term support partnerships, we align our managed services and support to your evolving business needs, ensuring technology works for their growth, not against it.”

Yvonne Connell 

Head of Support Services, Codec

Business impact of expert-led managed services

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According to IDC’s 2024 Global IT Skills Survey, 67% of enterprise IT leaders cite a lack of appropriate internal resources and expertise as a top challenge for supporting their organisation’s IT needs. When you entrust your MSP needs to Codec’s highly skilled consultants, you benefit in more ways than one.

  • Peace of mind that your IT environment is always supported
  • Increased reliability of systems & applications
  • Improved systems performance
  • Greater internal user confidence
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Modernising managed services for Ireland's leading organisations

A managed services provider is critical to ensuring digital transformation fosters long-term value creation. Codec’s award-winning experts provide ongoing support and quality assurance for some of the country’s biggest enterprises.

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“Codec have been our support partner for over 10 years and in that time they have consistently provided exemplary service. Their willingness to engage and deliver solutions that match our business need has always provided excellent results.”

John Dack

Head of Digital Transformation, HSE

The Codec Way of delivering support

Technology on its own won’t guarantee success. You also need seasoned specialists and proven methods to unlock its full value every single day. Through our Project Delivery Framework, our managed services team blends proactive monitoring, continual optimisation and outcome-focused governance to keep your platforms resilient, your people productive and innovation flowing long after go-live.

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Impact is only possible when delivery is sorted

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