Knowing your business is our business

Address inefficiencies and performance challenges through a human-centered approach that considers all stakeholders. The Codec Service Design team uses a co-design methodology that incorporates real user data into iterative co-design processes. Through testing of those prototypes, we make sure our client services enhance the experience of your users.

Define your organisation’s needs and identify solutions that deliver value. Our business analysts use proven methodologies, including root cause analysis, business process modelling, stakeholder analysis, and INVEST requirements composition, to identify the most effective solutions addressing process improvement, requirements management, or other organisational needs.

Whether it is targeted training, or adoption management programmes at scale, keep your employees, stakeholders and business leaders at the center of strategic change. Our change management professionals are certified in PROSCI, a methodology that achieves tangible change through practical activities that ensure people are engaged early and often. This approach ensures that each project is supported with a structured, research-based strategy to drive effective adoption.

Deliver a better user experience by enhancing existing systems, or design and implement intuitive, user-friendly, and accessible interfaces for new solutions and systems. Our content and UI/UX designers integrate user feedback and other stakeholder input to ensure that implemented UX changes will meet needs of their user base, minimising friction in the training and adoption process.

Develop a strategic roadmap aligned with business goals, industry trends, and market demands. With the support of detailed market research, our advisory service uses robust modeling and risk analysis and mitigation to support strategic business change—achieving clear, fact-based insights that eliminate guesswork in decision-making.