A streamlined customer experience for utility companies

Support regulatory compliance, sustainability goals and improved customer experience for your utility organisation. Realise new efficiencies that bring greater satisfaction for your customers.


Assured delivery of value-added customer service

When utility organisations receive approval for digital transformation projects, they’re under pressure to deliver results and demonstrate performance gains for their customers. We help Irish utility companies transition out of legacy systems with application modernisation that supports regulatory compliance, sustainability and an enhanced experience for your customers.

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Utility companies challenges we helped to solve:

  • Improved customer experience
  • Interoperability of legacy and new systems
  • Data-driven efficiencies and insights
  • Increased speed of new customer integrations
  • Improved industry sustainability

Interoperable solutions for modern utility companies

Utility companies need cloud-based transformation that can deliver long-term value and flexibility. We harness business solutions from across the Microsoft suite to empower utilities companies with data-driven insights, process automation, governance tools, streamlined case management and other solutions that align with your operational goals.


Experts in low-risk transformation

When utility companies invest in digital transformation, they’re looking to minimise risk and maximise the value creation potential. From our past utility clients to our award-winning Microsoft pedigree, we’ve got everything you’re seeking from a trusted partner.

10x Dynamics 365 Irish Partner of the Year

Eight more wins
than any other Irish partner

Azure Migration Global Finalist

Top-4 finish from more than 4,400 companies

MS Azure Expert Partner

One of 10 in Ireland & the UK

35+ years experience in transforming utility companies


Increasing end-user adoption & customer satisfaction with Irish Water

"Codec has allowed Irish Water to quickly develop a Dynamics 365 capability, The level of experience and knowledge of the Codec team has been exceptional. This is evidenced internally in the first place by end-user adoption and satisfaction levels, and secondly by the other business areas that are eager to start their own Dynamics journey."

Head of IT

Irish Water