/Codec%20-%20Website%20Assets/codec-white-logo.svg){kind=logo}
When Queen's University Belfast students submitted appeal applications related to their academic performance, progression, or awards, the process was heavily paper-based. This placed immense pressure on already resource intensive administrative workload.
For staff it was laboursome and time consuming and for students, the experience lacked clarity; creating inefficiencies for both parties.
Codec partnered with Queen's University to deliver an integrated digital solution for managing academic appeals using Microsoft Power Platform.
The solution featured a student-facing portal built on Power Pages, providing a seamless and user-friendly experience for students.
Students are now able to:
The staff-facing backend was developed using Power Apps, Power Automate, and Dataverse.
Students are now able to:
The system also maintained comprehensive audit trails, enhancing transparency, accountability, and adherence to both internal and external regulatory obligations.
Application appeals allow students to challenge decisions made by the Board of Examiners relating to their academic performance, progression or award.
By digitising appeal submissions, Queen’s University has:
The new digital portals have significantly enhanced the experience for students and staff at Queen’s University Belfast, streamlining processes across admissions, student services, and academic appeals.
Managing academic appeals is a critical function for universities, ensuring fairness and compliance with academic governance. Previously, this process was a manual, paper-based workflow that created inefficiencies, increase administrative burden, and prolong resolution times for students.
At Queen’s University Belfast, these challenges impacted transparency and operational efficiency whilst also demanding strict adherence to regulatory and GDPR requirements.
The need for a secure, scalable, and policy compliant solution became clear to support both students and staff in navigating complex appeal procedures proficiently.
Working collaboratively with the University’s teams, Codec developed a user-friendly online portal and staff backend application to streamline the academic appeals process.
The student-facing portal offers secure, real-time access for submitting and tracking appeals, while the staff backend system enables efficient case management, documentation control, and compliance assurance.
Both components were designed and delivered using Microsoft Power Platform technology, ensuring seamless integration, transparency, and adherence to institutional standards.
Microsoft Power Platform (Power Apps, Power Automate, and Dataverse) provided the central architecture for these solutions.
Each solution was securely connected to a shared dataverse, ensuring data consistency and compliance across all user groups.
Shared architecture and automation capabilities improved efficiency, reduced administrative burden, and supported end-to-end accountability.
Using Microsoft Power Pages, Codec created an intuitive, accessible portal where students can digitally submit academic appeals, manage documentation, and track progress in real time.
On the backend, staff can triage and process cases efficiently, schedule and manage meetings, and maintain full audit trails - ensuring transparency and regulatory compliance throughout the entire appeals process.
The impact of the new academic appeals portal was clear from the moment it launched. Students, staff, and administrators quickly adopted the new system, embracing its efficiency and ease of use. The solution helped the University achieve the following outcomes:
The portal eliminated manual and paper-based processes, reducing administrative burden and freeing staff to focus on higher-value tasks.
Turnaround times and transparency improved significantly for students navigating complex appeal procedures, with real-time tracking and status updates.
Data security and compliance were strengthened, ensuring full adherence to university regulations and GDPR requirements.
The platform delivered scalable, adaptable workflows that support future enhancements in academic governance and process efficiency.
/Codec-logo.svg "Codec Logo"){kind=logo}