Category
Digital transformation
11th Sep 2018
Codec Research Reveals AI a Priority for Customer Service, But Low Implementation Levels in Irish Organisations
Published by: Mairead Browne
Over a third of Irish organisations with customer contact centres view Artificial Intelligence (AI) as a high priority for Customer Relationship Management (CRM).
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9th Sep 2018
Chatbots Emerge – Digital Transformation and AI
Published by: Mairead Browne
Codec Dynamics 365 Practice Lead Shane Lilly features in the September edition of Connected, where he talks to Quinton O'Reilly about what AI means for Irish businesses and Codec's research into the use of AI in Irish call centres in association with Microsoft and the Contact Centre Management Association of Ireland (CCMA).
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27th Jul 2018
Codec Win the Treble at Microsoft Inspire Awards 2018
Published by: Sinead Woods
Codec named Microsoft Country Partner of the Year for Ireland for the second year in a row as well as picking up awards for Dynamics Partner of the Year and Data Transformation Partner of the Year.
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2nd Jul 2018
Helping companies develop a dynamic DevOps structure
Published by: Mairead Browne
Codec knows a thing or two about improving processes. The company has been working with high-growth IT companies and large enterprises across all sectors for the past 33 years.
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6th Mar 2018
Cloud Winning Over the Sceptics
Published by: Nathan Fulham
(Note: This news item is a summary of an article published in the Sunday Business post on March 4, 2018) As the digital transformation era take mores hold on the Irish marketplace it’s becoming increasingly common for new companies to adopt ‘cloud-first’ policies when it comes to provisioning IT resources.
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5th Mar 2018
The Customer is Always Right
Published by: Nathan Fulham
Digital transformation can sometimes be seen as improving internal processes, but changing it to benefit your customers will be key in the future T.he name has evolved, and digital transformation for me doesn’t start with technology
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