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Digital transformation

20th Dec 2018

AI takes centre stage in development of future customer service roles

Published by: Kasia Janus

Recent research carried out on behalf of Microsoft, the Contact Centre Management Association (CCMA), and IT solutions consultancy Codec reveals that over a third of Irish organisations with customer contact centres...

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11th Sep 2018

Codec Research Reveals AI a Priority for Customer Service, But Low Implementation Levels in Irish Organisations

Published by: Mairead Browne

Over a third of Irish organisations with customer contact centres view Artificial Intelligence (AI) as a high priority for Customer Relationship Management (CRM).

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9th Sep 2018

Chatbots Emerge – Digital Transformation and AI

Published by: Mairead Browne

Codec Dynamics 365 Practice Lead Shane Lilly features in the September edition of Connected, where he talks to Quinton O'Reilly about what AI means for Irish businesses and Codec's research into the use of AI in Irish call centres in association with...

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27th Jul 2018

Codec Win the Treble at Microsoft Inspire Awards 2018

Published by: Sinead Woods

Codec named Microsoft Country Partner of the Year for Ireland for the second year in a row as well as picking up awards for Dynamics Partner of the Year and Data Transformation Partner of the Year.

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2nd Jul 2018

Helping companies develop a dynamic DevOps structure

Published by: Mairead Browne

Codec knows a thing or two about improving processes. The company has been working with high-growth IT companies and large enterprises across all sectors for the past 33 years. Through its approach to DevOps...

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6th Mar 2018

Cloud Winning Over the Sceptics

Published by: Nathan Fulham

As the digital transformation era take mores hold on the Irish marketplace it’s becoming increasingly common for new companies to adopt ‘cloud-first’ policies when it comes to provisioning IT resources. Where once only large enterprise-class...

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