Manage every stage of the customer journey. Our holistic customer experience solutions improve customer engagement and scale as you grow.
A successful customer experience requires an infrastructure that delivers on customer expectations at every stage of their journey. We implement customer operations solutions to support your human talent so they can create the best customer experience possible.
Upgrade your sales operations with insight-driven tools and automated assistance. Our consultants help you implement Dynamics 365 Sales to make full use of its built-in features, including a Relationship Assistant tool to track the status of customer interaction and centralised CRM data for more efficient sales operations.
Don’t wait for customers to approach you with problems, concerns or questions. Our experts will guide you in using innovative Dynamics 365 tools to anticipate the needs of customers and prospects before these needs become a source of friction. Automated responses and trigger actions can help you follow through with your SLAs.
Improve marketing responsiveness while reducing manual labour. Our consultants will help you design and implement custom-built automation tools to manage timely marketing engagements governed by business rules. Keep your organisation top-of-mind with prospects while allocating your people to higher-value marketing tasks.
“Codec’s customer experience is only as good as our ability to help clients deliver a better customer experience of their own. We equip your organisation with the tools and knowledge needed to strengthen and retain those customer relationships.”
Head of Business Applications, Codec
The quality of your customer experience has a ripple effect across all aspects of business operations. From sales revenue to customer retention to your brand’s reputation, investments in a better customer experience offer both short- and long-term gains for your organisation.
A better customer experience leads to increased customer retention, higher customer lifetime value, and a better foundation to scale your business. Our holistic approach to building the customer experience has earned the trust of some of Ireland’s best-known brands.
The right technology is only part of any organisation’s recipe for success. The right expertise and methods are also required to maximise the value of these investments. Through our unique project delivery framework, our experts accelerate project performance and value through a holistic approach to innovation and delivery.