Customer experience

Full support for the customer journey

Manage every stage of the customer journey. Our holistic customer experience solutions improve customer engagement and scale as you grow.

of our Dynamics 365 projects are delivered on time

Customer experience solutions that deliver impact

A successful customer experience requires an infrastructure that delivers on customer expectations at every stage of their journey. We implement customer operations solutions to support your human talent so they can create the best customer experience possible.


Intelligent sales

Upgrade your sales operations with insight-driven tools and automated assistance. Our consultants help you implement Dynamics 365 Sales to make full use of its built-in features, including a Relationship Assistant tool to track the status of customer interaction and centralised CRM data for more efficient sales operations.

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Our intelligent sales technology:


Proactive customer service

Don’t wait for customers to approach you with problems, concerns or questions. Our experts will guide you in using innovative Dynamics 365 tools to anticipate the needs of customers and prospects before these needs become a source of friction. Automated responses and trigger actions can help you follow through with your SLAs.

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Marketing automation

Improve marketing responsiveness while reducing manual labour. Our consultants will help you design and implement custom-built automation tools to manage timely marketing engagements governed by business rules. Keep your organisation top-of-mind with prospects while allocating your people to higher-value marketing tasks.

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Our marketing automation technology:

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“Codec’s customer experience is only as good as our ability to help clients deliver a better customer experience of their own. We equip your organisation with the tools and knowledge needed to strengthen and retain those customer relationships.”

Tom McArdle

Head of Business Applications, Codec

Business impact of customer experience

Codec customer experience solutions

The quality of your customer experience has a ripple effect across all aspects of business operations. From sales revenue to customer retention to your brand’s reputation, investments in a better customer experience offer both short- and long-term gains for your organisation.

  • Enhanced customer satisfaction
  • Increased sales
  • Reduced costs
  • Process automation
Let's talk about customer experience  

Modernising the customer experience of Ireland's leading organisations

A better customer experience leads to increased customer retention, higher customer lifetime value, and a better foundation to scale your business. Our holistic approach to building the customer experience has earned the trust of some of Ireland’s best-known brands.

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Central Bank
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“Codec’s strengths lay in its technical expertise and its ability to assess and understand our needs quickly. The partnership with Codec has proved to be very fruitful and there is an on-going relationship in terms of support and skills transfer.”

Alan Reid

IT Project Manager, AIB Corporate Banking

The Codec Way of delivering impact

The right technology is only part of any organisation’s recipe for success. The right expertise and methods are also required to maximise the value of these investments. Through our unique project delivery framework, our experts accelerate project performance and value through a holistic approach to innovation and delivery.

More about The Codec Way  
Impact is only possible when delivery is sorted