With constant innovation, organisations are pushed to leverage built-in intelligence, automation, and AI to ensure teams are properly resourced to provide real-time support, especially as organisations continue to adapt to a new way of responding to service-related inquiries.
This discover workshop is designed to inspire you with new ideas and to help you to modernise service delivery and improve agent productivity with accessible and relevant enterprise-wide knowledge management.
This interactive workshop will demonstrate the latest tools from Microsoft Business Applications and how they can be used for case management modernisation including: Dynamics 365 Customer Service, Field Service, Power Automate, Teams and Power BI.
I began writing code in BASIC on my Amstrad 128k at the age of six and discovered a passion for creating programs that has never left me. Developing software is not something I do; it is who I am. Over the years that passion has evolved from making text-based games for myself to helping people in business achieve the results they desire. This could mean making improvements to a current system, solving an irksome problem, or building an entire solution from nothing. In my time as an IT professional, I have engaged in hundreds of projects covering sales, service, marketing in many different industries. We are in the era of Low Code / No Code. Now more than ever, creating software solutions can be done by the hands of citizen developers rather than just the technically skilled. What a great time to pick up the mouse!
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