Driving tech-enabled efficiencies for the public sector

    Improve governance, case management and citizen services through flexible, cloud-first solutions customised to serve unique public sector needs.

    Codec - Public Sector IT Solutions
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    An industry in need of tailored cloud-first solutions

    Ireland’s Connecting Government 2030 plan outlines a country-wide push for infrastructure changes that move away from legacy environments to embrace scalable, flexible cloud solutions. Our dedicated public sector team helps identify, implement and support Microsoft cloud technologies to achieve this transformation.

    Download our public sector brochure

    Public sector challenges we help to solve:

    • Faster, more efficient case management
    • Improved regulatory and other legal compliance
    • Centralised data management and reporting
    • Streamlined citizen services

    Digital government solutions that deliver impact

    Microsoft’s vast family of cloud technologies makes it easy to custom-build a digital infrastructure that fulfils the vision of Ireland’s Connecting Government 2030 plan. Our consultants assess your organisation’s needs to determine which solutions and capabilities will deliver the greatest value.

    Case management
    Cloud migration
    Citizen services
    Contact centre
    Process automation


    Case management

    Enhance the speed and efficiency of case management processes through automated rules to assign tasks and manage workflows. We help your organisation implement eGovernance solutions that keep case management workflows on track while ensuring compliance with relevant service level agreements.
    Let's talk about case management  

    Our case management technology & products:


    Cloud migration

    Cloud migration requires careful coordination and scenario-planning to support business operations, IT security, and migration cost controls throughout this complex transition. Our Cloud Kit helps your organisation plan out this migration to avoid complications, minimise migration costs, and manage this process in real-time for optimised results.
    More about Cloud Kit  

    Our cloud migration technology & products:


    Citizen services

    Streamline public service while reducing the burdens placed on citizens. By building portals to provide self-service access to government services, your organisation can simplify the demands placed on citizens, improve responsiveness and efficiency across all services, and reduce the human labour involved in serving many of these citizen needs.
    Let's talk about citizen services  

    Our citizen services technology:


    Contact centre

    Improve your customer service experience with the help of artificial intelligence (AI) solutions. We help organisations implement AI-powered customer service tools to manage wait queues, distribute inbound calls, and connect citizens to resources, all without talking to a human representative, thus reducing call volumes and improving citizen satisfaction.
    Let's talk about contact centre solutions  

    Our contact centre technology:


    Process automation

    Reduce manual labour while improving governance outcomes. Our digital government services enable process automation through the right tools for each task at hand. Our experts help you add automated workflows to your processes to reduce cost, increase speed and improve platform and process usability for citizens and employees alike.
    Let's talk about process automation  

    Our process automation technology:

    Public Sector - IT Expertise

    Our public sector expertise in Ireland

    With a proven track record delivering large-scale transformation for public sector bodies in Ireland, our expertise speaks for itself. We understand your organisation’s desire for low-risk, simplified procurement—and we’re happy to take the lead in delivering results.

    A proven
    track record

    of successfully delivering large scale digital transformation projects

    40+ years

    of working and building expertise with public sector
    in Ireland

    Cloud Business Applications 

    The only certified partner in Ireland

    40+ years experience of transforming the public sector

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    EPA
    Trinity College Dublin Logo
    The Arts Council Ireland
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    SEAI
    Irish Wheelchair Asociation

    DAFM implement Dynamics 365 to provide unified customer engagement

    “Based on the level of professionalism shown by staff, their willingness to assist/help in achieving tasks & goals on the project and their commitment to delivering quality solutions ensure that I would have no hesitation in recommending Codec.”

    Darren Murray

    Head of Digital Transformation, Dept. of Agriculture, Food and Marine

    Read more in the client success story  
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    Let us deliver impact for
    your organisation

    info@codec.ie

    +353 1 603 4300
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