Quality Assurance (QA) as a Service

Deliver reliable software releases with confidence

Improve software quality, reduce risk, and accelerate releases with Codec's managed QA services. We combine expert testing, automation, AI-assisted testing, and governance to deliver secure, reliable, high-performing applications.

Quality assurance tailored to your delivery goals

Quality assurance should not be a bottleneck. Whether you're delivering business-critical applications, modernising legacy systems, deploying Microsoft technologies or managing complex release schedules, Codec provides a scalable Quality Assurance as a Service (QAaaS) model that helps improve software quality while supporting faster, more predictable delivery.

Our teams integrate seamlessly with your organisation to provide structured testing services across the entire software development lifecycle, ensuring quality is embedded throughout delivery rather than treated as a final-stage activity.

How Codec delivers Quality Assurance

Delivering high-quality software requires more than finding defects. It requires a structured approach that combines governance, testing expertise, automation and continuous improvement throughout the delivery lifecycle.

Codec's QA as a Service is built on a proven framework designed to improve release confidence, reduce risk and support successful delivery outcomes.

Strategy & Planning

Build a strong foundation for quality

Successful testing starts long before the first test is executed. We work with stakeholders to understand business objectives, application requirements, delivery timelines and risk areas to create a tailored QA strategy.

By defining clear testing objectives, coverage requirements and quality standards from the outset, organisations gain greater visibility into delivery risks and a structured approach to achieving release readiness.

Outcome: A clear testing roadmap aligned to business priorities, project scope and delivery goals.

Functional Testing

Validate the experiences that matter most

Applications need to work reliably across every process, workflow and user journey. Our functional testing services ensure critical business operations perform as intended, helping identify defects before they impact users.

Through structured testing of business processes, integrations, data flows and application functionality, we help improve quality, reduce production issues and support smoother software releases.

Outcome: Greater confidence that applications will perform as expected in real-world scenarios.

Automation & AI-Assisted Testing

Improve efficiency without sacrificing quality

Modern software delivery requires testing that can keep pace with frequent releases and evolving requirements. By combining test automation with AI-assisted techniques, we help increase coverage, accelerate execution and reduce repetitive manual effort.

Automation enables faster validation of critical functionality, while AI-assisted testing helps teams identify gaps, improve traceability and strengthen testing consistency across the delivery lifecycle.

Outcome: Faster feedback cycles, improved test coverage and more efficient quality assurance processes.

Performance & Security Testing

Protect application performance and resilience

Quality extends beyond functionality. Applications must remain responsive, reliable and secure under real-world conditions.

Our performance and security testing services help organisations identify bottlenecks, vulnerabilities and operational risks before release. By testing how systems behave under load and assessing key security considerations, we help strengthen application resilience and support business continuity.

Outcome: More stable, secure and reliable applications that are ready for production use.

Governance & Reporting

Make informed release decisions

Effective quality assurance depends on visibility. Codec provides structured governance, reporting and quality metrics throughout the testing lifecycle, helping stakeholders understand progress, risks and overall release readiness.

Our reporting framework provides a clear view of testing outcomes, defect trends and quality status, enabling organisations to make informed decisions with confidence.

Outcome: Clear oversight, improved accountability and greater confidence in every release.

Comprehensive testing expertise across every stage of delivery

Effective quality assurance requires the right mix of testing disciplines, methodologies and expertise. Codec provides a complete suite of functional and non-functional testing services designed to improve quality, reduce risk and strengthen release confidence.

From validating critical business processes and integrations through to assessing performance, security and operational readiness, our teams provide the specialist capabilities needed to support successful software delivery.

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Built on Codec's proven 10-point testing strategy

Quality is not achieved through testing at the end of a project. It is built through a structured approach that embeds quality throughout the software delivery lifecycle.

Codec's proven 10-point testing strategy provides a repeatable framework for planning, executing and governing testing activities. By combining rigorous testing processes with modern automation techniques and quality controls, we help organisations identify issues earlier, reduce rework and improve delivery outcomes.

The framework covers every stage of the QA lifecycle, from requirements analysis and test planning through to execution, reporting, user acceptance testing and post-deployment support.

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Managed QA Services packages

Choose the level of QA support that's right for your organisation

Tier 1: Managed QA services

A fully managed QA service covering testing strategy, planning, execution, reporting and continuous improvement across the software development lifecycle.

Tier 2: Dedicated QA team

Access dedicated testing professionals who operate as an extension of your internal delivery teams while maintaining clear governance, visibility and performance metrics.

Tier 3: Fully outsourced QA function

Entrust the entire quality assurance function to Codec. Built on our proven testing framework, this model provides complete lifecycle ownership, structured governance and end-to-end accountability.

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Deliver high-quality applications with confidence

Combine expert testing, automation, AI-assisted QA, and governance to release faster, reduce defects, and improve application performance.

Request a QA assessment

Let us deliver impact for your organisation

Frequently asked questions

What types of Microsoft Business Applications does this apply to?

This approach is designed for organisations running Microsoft Business Applications such as Dynamics 365, Power Platform, and related integrations.

Why is a Discovery phase necessary before transitioning support?

Discovery reduces transition risk by creating a clear, shared understanding of your current applications, documentation gaps, security model, integrations, and support readiness.

How long does the Discovery phase typically take?

The timeline depends on the size and complexity of your application estate, but Discovery is designed to be structured and efficient. The goal is to gather information needed to support safely and confidently, without unnecessary overhead.

What do you need from us to get started?

We typically begin with access to existing documentation, an overview of your applications, and visibility into recent support tickets. From there, we'll confirm exactly what access and information is required at each stage.

How is service performance managed after transition?

Service performance is managed through agreed SLAs, KPIs, and reporting covering stability, responsiveness and user satisfaction. Governance and escalation processes are embedded from day one.