How Queen's University Belfast automated official student documents 

Providing students with timely access to official documents is a critical university service. However, traditional request-based processes can create delays increase administration, and impact the overall student experience. 

Working with Codec, Queen's University Belfast reimagined its official documents process by creating a secure self service solution within the Queen's Portal. Students can now instantly generate a range of commonly requested documents without waiting for manual processing. 

The solution automates document generation while reducing administrative effort for university staff. The result is a faster, more efficient service that delivers immediate access to verified documents when students need them most. 

Since launch, more than 12, 000 documents have been generated automatically, helping remove uncertainty and improve the student experience. 

Watch the customer story below to learn how Queen's University Belfast modernised its official document services and delivered a more efficient experience for students and staff.