Transforming Academic Appeals at Queen's University Belfast 

Managing academic appeals is a complex and highly sensitive process that requires transparency, consistency, and efficient collaboration between teams. 

Previously, staff at Queen's University Belfast managed appeals across multiple email inboxes, SharePoint folders and manual data entry processes, with information spread across several systems. Working alongside Codec, the university developed a secure digital solution that integrates with existing systems, automates communications and document management, and provide clear visibility to each case for both staff and students. 

The result is a more streamlined and transparent process that has automated thousands of emails, reduced administrative effort, and helped strengthen fairness for students navigating the appeals journey. 

Watch the customer story below to learn how Queen's University Belfast modernised its academic appeals process and improved experiences for both staff and students.