Office 365 Solutions & Power Automate

Project at a glance

Challenge

XLVets and its training subsidiary, XLVets Skillnet, needed a reliable technology solution that would allow them to create an accessible repository of knowledge and resources, deliver bespoke training programs, and facilitate networking opportunities for its members.

Solution we designed

Codec’s consultants recommended a full-stack Microsoft solution built around Office 365, making it easy to facilitate collaboration and accessibility for all of the company’s member practices.

Impact we delivered

Easy access to data and resources through the company intrasite, including self-service capabilities.
Easier collaboration between XLVets members within the Microsoft platform.
Improved worker productivity, thanks to expanded automation and the reduction of menial administrative work.
Sustained demand from members participating in the organisation’s various training programs.

Problem

Delivering services and support for a membership-based organisation

XLVets Ireland is a network of 55 independently owned veterinary practices, built by members and for members. The network’s success has been enabled by its sound organisational processes and member support, including close collaboration and enterprise-led workforce development.

To strengthen the value it delivers to its members, XLVets and its training subsidiary, XLVets Skillnet, needed a reliable technology solution that would allow them to centralise information, create an accessible repository of knowledge and resources, deliver bespoke training programs, and facilitate networking opportunities for its members.

As part of this company intranet solution, XLVets also needed the ability to quickly and effectively invoice end users for completed training courses and issue certificates for program completion, along with other automated digital filing capabilities.

“Membership-based organisations are under constant pressure to deliver value through their services and access to resources. XLVets already had services and support their members wanted. Codec’s job was delivering an infrastructure to maximise access and the overall customer experience.”

Vincent Nilo

Project Lead, Codec

Solution

A centralised solution for better customer engagement

Codec’s consultants recommended a full-stack Microsoft solution built around Office 365, making it easy to facilitate collaboration and accessibility for all of the company’s member practices.

This infrastructure project focused first on digitising paper-based processes to manage them through an automated system—while also enhancing security of this information through the intranet site. All digitised documentation was migrated to SharePoint and made available to members. Meanwhile, Microsoft Teams was implemented as the platform for delivering all training programs.

Codec also implemented Microsoft Power Automate to generate invoices and deliver them to customers upon completion of training courses. These automation capabilities were further extended to deliver earned training certificates—resulting in a better, more responsive customer experience for users while also reducing XLVets’ administrative workload.

Results

A more responsive, automated member experience

The combination of Microsoft Office 365 solutions with Power Automate delivered a number of direct benefits to XLVets Ireland’s day-to-day operations, supporting thousands of hours of professional training for members while streamlining the billing and certification process.

Other highlights of this transformation include:

Easy access to data and resources through the company intra-site, including self-service capabilities.
Easier collaboration between XLVets members within the Microsoft platform.
Improved worker productivity, thanks to expanded automation and the reduction of menial administrative work.
Sustained demand from members participating in the organisation’s various training programs.

“Microsoft Office 365 Platform has enabled XLVets to offer a great user experience for our members while greatly increasing our efficiencies across multiple areas. Working with an experienced partner like Codec was instrumental in our smooth transition to these technologies.”

Mike Curran

General Manager Ireland, XLVets

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Project at a glance

Challenge

Solution we designed

Impact we delivered

Delivering services and support for a membership-based organisation

A centralised solution for better customer engagement

A more responsive, automated member experience

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your organisation

Using Microsoft Office 365 solutions to increase productivity for XLVets

Project at a glance

Challenge

Solution we designed

Impact we delivered

Delivering services and support for a membership-based organisation

A centralised solution for better customer engagement

A more responsive, automated member experience

Mike Curran

Enabling a server migration and a DevOps culture for a major financial services provider

Let us deliver impact foryour organisation

Let us deliver impact for
your organisation