Codec Host Inaugural Hackathon 2019

Codec were delighted to host their very first “Hackathon” recently at their head office on Adelaide Road. The brainchild of Cristhian Fernandez, this unique event was conceived as a means of fostering innovative ideas towards solving technical problems whilst promoting peer to peer learning and most importantly having fun!

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Artificial Intelligence for customer service is a reality and shows great potential for the future.

Codec in association with Microsoft commissioned research into the use of Artificial Intelligence in Customer Call Centres. This report gives details on the findings of this research.

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