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CRM

11th Sep 2018

Codec Research Reveals AI a Priority for Customer Service, But Low Implementation Levels in Irish Organisations

Published by: Mairead Browne

Over a third of Irish organisations with customer contact centres view Artificial Intelligence (AI) as a high priority for Customer Relationship Management (CRM).

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9th Sep 2018

Chatbots Emerge – Digital Transformation and AI

Published by: Mairead Browne

Codec Dynamics 365 Practice Lead Shane Lilly features in the September edition of Connected, where he talks to Quinton O'Reilly about what AI means for Irish businesses and Codec's research into the use of AI in Irish call centres in association with Microsoft and the Contact Centre Management Association of Ireland (CCMA).

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17th May 2018

Codec Achieves Gold Certification for Cloud Business Applications

Published by: Nathan Fulham

Microsoft announced a new competency back in March 2018 called Cloud Business Applications.This is the top-of-the-range competency for Dynamics 365 and is awarded to partners who specialise in deployment and management of Microsoft Dynamics 365 for their customers

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9th Apr 2018

Codec becomes a ClickDimensions GOLD Partner

Published by: Kasia Janus

As a ClickDimensions Gold Certified Partner, Codec is recognised by Microsoft for our technical competence, quality of implementation, and the end to end services that we offer.

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12th Mar 2018

Tech experts at the crest of the wave as digital revolution gathers momentum

Published by: Nathan Fulham

A growing team for its customer relationship management (CRM) section shows just how vital the sector is for leading tech solutions firm Codec – and signals the direction firms are going in as a whole.

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5th Mar 2018

The Customer is Always Right

Published by: Nathan Fulham

Digital transformation can sometimes be seen as improving internal processes, but changing it to benefit your customers will be key in the future T.he name has evolved, and digital transformation for me doesn’t start with technology

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