Category
CRM
11th Sep 2018
Codec Research Reveals AI a Priority for Customer Service, But Low Implementation Levels in Irish Organisations
Published by: Mairead Browne
Over a third of Irish organisations with customer contact centres view Artificial Intelligence (AI) as a high priority for Customer Relationship Management (CRM).
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9th Sep 2018
Chatbots Emerge – Digital Transformation and AI
Published by: Mairead Browne
Codec Dynamics 365 Practice Lead Shane Lilly features in the September edition of Connected, where he talks to Quinton O'Reilly about what AI means for Irish businesses and Codec's research into the use of AI in Irish call centres in association with...
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17th May 2018
Codec Achieves Gold Certification for Cloud Business Applications
Published by: Nathan Fulham
Microsoft announced a new competency back in March 2018 called Cloud Business Applications.This is the top-of-the-range competency for Dynamics 365 and is awarded to partners who specialise in deployment...
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9th Apr 2018
Codec becomes a ClickDimensions GOLD Partner
Published by: Kasia Janus
As a ClickDimensions Gold Certified Partner, Codec is recognised by Microsoft for our technical competence, quality of implementation, and the end to end services that we offer. With our extensive knowledge...
Read More12th Mar 2018
Tech experts at the crest of the wave as digital revolution gathers momentum
Published by: Nathan Fulham
A growing team for its customer relationship management (CRM) section shows just how vital the sector is for leading tech solutions firm Codec – and signals the direction firms are going in as...
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5th Mar 2018
The Customer is Always Right
Published by: Nathan Fulham
Digital transformation can sometimes be seen as improving internal processes, but changing it to benefit your customers will be key in the future. "The name has evolved, and digital transformation for me doesn’t start with technology,” says John Roddy...
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