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11th Sep 2018

Codec Research Reveals AI a Priority for Customer Service, But Low Implementation Levels in Irish Organisations

Published by: Mairead Browne

Over a third of Irish organisations with customer contact centres view Artificial Intelligence (AI) as a high priority for Customer Relationship Management (CRM).

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9th Sep 2018

Chatbots Emerge – Digital Transformation and AI

Published by: Mairead Browne

Codec Dynamics 365 Practice Lead Shane Lilly features in the September edition of Connected, where he talks to Quinton O'Reilly about what AI means for Irish businesses and Codec's research into the use of AI in Irish call centres in association with Microsoft and the Contact Centre Management Association of Ireland (CCMA).

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10th Jul 2018

Codec chosen to develop IT system to support introduction of the Affordable Childcare Scheme

Published by: Tomasz Wierzbowski

On Friday, 6th July 2018 the Minister awarded a contract for the development of the IT system to support the introduction of the Affordable Childcare Scheme.

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9th Apr 2018

Codec becomes a ClickDimensions GOLD Partner

Published by: Kasia Janus

As a ClickDimensions Gold Certified Partner, Codec is recognised by Microsoft for our technical competence, quality of implementation, and the end to end services that we offer.

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9th Mar 2018

Codec supports International Women’s Day 2018

Published by: Tomasz Wierzbowski

On the morning of 8th March, Codec brought together a diverse of group speakers, their customers and staff to the RDS, Dublin to commemorate International Women’s Day 2018.

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15th Feb 2018

Codec Launch Dedicated Microsoft Surface Webstore

Published by: Sinead Woods

Codec are delighted to announce the launch of Ireland’s only dedicated Microsoft Surface Webstore. Surfacedeal.ie is a one-stop-shop for purchases of all Microsoft Surface devices and accessories. The webstore has all the very latest Microsoft surface devices available for purchase at guaranteed best trade prices in the marketplace.

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