Customer Service and the Power Platform

With constant innovation, organisations are pushed to leverage built-in intelligence, automation, and AI to ensure teams are properly resourced to provide real-time support, especially as organisations continue to adapt to a new way of responding to service-related inquiries.

Join Codec for this online 1 hour workshop on Tue 6th Dec at 10am and be inspired with new ideas and to help you to modernise service delivery and improve agent productivity with accessible and relevant enterprise-wide knowledge management.

When: Tuesday 6th Dec @10am

Where: Online

Join this workshop to learn how Microsoft’ solutions enable service organisations to:

  • Deliver proactive service by remotely detecting and resolving issues connected data.
  • Facilitate 24/7 support of enquiries with self-service portals and chatbots.
  • Improve response times and first call resolution rates through intelligent routing.
  • Apply aggregated service analytics from customer interactions improve business operations.

This interactive workshop will demonstrate the latest tools from Microsoft Business Applications and how they can be used for case management modernisation including: Dynamics 365 Customer Service, Power Virtual Agents, Power Automate, Teams and Power BI.

To Register, click here


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