How to use chatbots with Microsoft Power Virtual Agents for the public sector

How to use chatbots with Microsoft Power Virtual Agents for the public sector

Modern chatbots have quickly become an important part of building a support service. Chatbots are helping Public Sector Organisations increase productivity, helping reduce 70% of service calls by enabling two-thirds of customers to solve issues on their own through self-service.

This webinar provided a comprehensive overview of Microsoft Power Virtual Agents, the leading AI driven Chatbot built using Microsoft’s Low Code Power Platform.

The webinar covered:

  • The changing landscape of customer service operations and how Bots are driving organisational productivity
  • What is Microsoft Virtual Power Agents and how can it be used to empower everyone to easily build intelligent chatbots with no coding required.
  • Comprehensive demo which will showed just how easy it is to:
    • Create customer service virtual agents quickly and easily by using a guided no-code graphical interface.
    • Measure performance over time across all channels, identify areas for growth and improve productivity with innovative AI features
    • Empower virtual agents to take action by showing the integration of Microsoft Power Virtual Agents with everyday products and services using pre-built connectors, custom workflows using Microsoft Power Automate or creating complex scenarios with Microsoft Bot framework

Access the full recording of the webinar by completing the form >>