Improve your department's governance processes, operational flexibility and efficiency with custom designed Microsoft solutions.
Today’s government processes are rife with tedious manual labour, slow-moving workflows, bureaucratic logjams and other inefficiencies. Modern eGovernance solutions can address all of these pain points through automated, streamlined and coordinated processes improving both internal operations and public service.
Enhance the speed and efficiency of case management processes through automated rules to assign tasks and manage workflows. We help your organisation implement eGovernance solutions that keep case management workflows on track while ensuring compliance with relevant service level agreements.
Streamline public service while reducing the burdens placed on citizens. By building portals to provide self-service access to government services, your organisation can simplify the demands placed on citizens, improve responsiveness and efficiency across all services, and reduce the human labour involved in serving many of these citizen needs.
Improve your customer service experience with the help of artificial intelligence (AI) solutions. We help organisations implement AI-powered customer service tools to manage wait queues, distribute inbound calls, and connect citizens to resources, all without talking to a human representative, thus reducing call volumes and improving citizen satisfaction.
Reduce manual labour while improving governance outcomes. Our digital government services enable process automation through the right tools for each task at hand. Our experts help you add automated workflows to your processes to reduce cost, increase speed and improve platform and process usability for citizens and employees alike.
“Government agencies and other large organisations are constantly fighting the tide of workflow bottlenecks and bureaucratic red tape. Our eGovernment services eliminate this friction to streamline operations and citizen services at scale.”
Head of Public Sector, Codec
Our digital government services have been driven, in part, by the Irish government’s Digital Agenda for the Public Service. Our automated eGovernance solutions, using Microsoft technology, can help meet and exceed these strategic objectives while creating new efficiencies that will deliver value for the Irish public for years to come.
The right technology is only part of any organisation’s recipe for success. The right expertise and methods are also required to maximise the value of these investments. Through our unique project delivery framework, our eGovernment experts accelerate project performance and value, by taking a holistic approach to innovation and delivery.